Install and activate your Windows or Office license
Start with what you bought. If something fails, type the error code and we take you to the fix.
Before you contact us, check these 4 things
- The edition you installed is the one you bought (Home, Pro, Pro N…). A key only activates its own edition.
- The PC is connected to the internet and the key was typed exactly as shown, without spaces.
- Any previous Office or Microsoft 365 is uninstalled before installing a new Office.
- You read the error code below: most errors have a fix that takes two minutes.
Microsoft Windows 10/11
Installation
To install Windows 10 or 11 (Pro or Home) always use the official Microsoft website and follow its instructions.
Activation
- 1Open Settings > System > Activation (Windows 10: Update & Security > Activation).
- 2Click «Change product key» and enter your 25-character key.
- 3Keep the PC connected to the internet and click Next.
- 4When it finishes, the Activation page shows «Windows is activated».
To activate, follow the instructions on the official Microsoft website: Official Microsoft activation guide
Phone activation
If online activation is not available, activate by phone:
- 1Enter the key.
- 2Go to Settings, scroll down and select «Activate by phone».
- 3Click it and follow the instructions.
Most common issues
The errors we see most and how to fix them. Read the instructions below to find out which error you are facing.
Windows 10/11 Pro/Home N
You cannot activate a Windows N version with a standard Windows key.
You have to either reinstall the OS in the correct version or buy a Windows N key:
Bought the wrong version? Feel free to contact us.
0xc0ea000a
- 1Open PowerShell as administrator.
Enter the following command (with your key):
slmgr -ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXXThen enter this command:
slmgr -atoThe second command can take a minute, be patient. More help from Microsoft
0xc004f050
You have installed the wrong Windows version.
Situations when this error might occur:
- You are trying to activate Windows Home with a Windows Pro key.
- You have a Windows N version installed.
- You installed Windows Enterprise and you are trying to activate it with a standard key.
Home to Pro upgrade
In all cases you may change the version by reinstalling, but there is another option. Simply use one of these keys:
VD4D4-NDBGX-MTQ2D-G2D9B-F9CKGVK7JG-NPHTM-C97JM-9MPGT-3V66TThe system should change its version to Pro automatically. Then you can activate it with your Pro key.
Microsoft Office 2024, 2021, 2019 & older
Make sure to uninstall any previous Office or Microsoft 365
A previous installation blocks the new one and is the most common cause of activation errors. Microsoft uninstall guide
Download: Installer helper
Pick your Office edition and language and download the official Microsoft installer plus a ready-made configuration file.
How to install
- 1Run the Office Deployment Tool you downloaded and choose a folder (for example C:\Office). It extracts a file named setup.exe.
- 2Save the configuration file (configuration.xml) in that same folder.
- 3Open the folder, click the address bar, type cmd and press Enter. Then run the command below.
- 4Wait until the installation ends. Office is installed without a key.
setup.exe /configure configuration.xmlFor these versions use Microsoft's official download and reinstall page (they activate by phone): Download and install Office 2016 / 2013 / 2019
Activation
Remember to always follow the instructions attached to your product. Office 2024 activates online; Office 2021 and 2019–2013 usually activate by phone.
- 1Download and install Office using the helper above.
- 2Open «Word».
- 3When asked, enter the product key (example: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
- 4Choose the phone activation method.
- 5Call the phone number suitable for your region shown on screen.
- 6Provide the installation ID and follow any further instructions.
If you are asked for the number of computers where this copy is installed, choose the number of computers you have used this product on.
If you have activation issues, see the «Activation issues?» section below. Activation issues?
Phone activation helper
Paste the Installation ID shown on the activation screen. We split it into the groups Microsoft's automated line asks for.
Activation credits
Each Confirmation ID uses 1 credit. They are paid with your wallet balance and never expire.
Sign in to buy credits.
- 1On the activation screen choose «Activate by phone» and pick your country.
- 2Call the number shown on screen and enter or say the groups above when the line asks for your Installation ID.
- 3The line gives you a Confirmation ID (8 groups of 6 digits). Type each group in the boxes A to H.
- 4Click Next / Activate. Office or Windows is now activated.
Cannot get through or it is rejected?
Send us your order number and the Installation ID and we will help you with the Confirmation ID.
Ask support for helpThe Installation ID is processed in your browser; nothing is sent until you press the support button.
Microsoft Office 365 account activation
For download and activation visit office.com and follow the instructions.
To activate and use the 365 account, first log in on the website above, download the software and then change the password. Please remember that the e-mail cannot be changed.
Microsoft Office 2021 & 2019 · BIND key (with a Microsoft account)
For download and activation visit setup.office.com and follow the instructions.
To activate and use a bind key you need a Microsoft account. You may use yours or create a new one.
Activation issues?
If you have any issue activating your license, we can help. Open a ticket from your order or write to our support.
Before you contact us, check the most common issues below. Most common issues
Before you write to us
When you contact us, send as much information as you can. The more we know, the faster we can help. We appreciate:
- Order number
- Name of the product you have trouble with
- Screenshots / photos of the error codes
- Information about the operating system installed on your computer
This information always speeds up the process. Thank you!
We are not responsible for the condition of the Microsoft hotline or for any problems on Microsoft's side. Trademarks and product names belong to their respective owners.