Official BuyCheapKeys policy
BuyCheapKeys Wallet Terms and Conditions
Terms governing stored platform credit, top-ups, gift cards, card redemption, split checkout, and closed-loop rules.
Updated: October 20264 sections4 min read
1
Overview & Eligibility
- BuyCheapKeys Wallet (/dashboard/wallet) is a closed-loop digital balance system available exclusively to registered and email-verified users on BuyCheapKeys.com. Balance is spendable only on BuyCheapKeys.com.
- Wallet credit may be funded by a top-up at /wallet paid online on a secure payment page, by redeeming a BuyCheapKeys balance card (code), by order refunds credited to your Wallet, by promotional store credits, or by VIP Club cashback, which is added to this same single balance.
- Top-ups start at €1 and have no maximum amount. The balance is credited once the payment provider confirms the payment (once the payment is confirmed). A payment that arrives incomplete is not credited automatically; support settles it with you. Top-ups carry no VAT; VAT is charged on the purchases you pay with the balance. The payment provider's fee is added on top of the amount and shown before paying (2.9% + €0.40); it is not credited to the balance, so you receive exactly the amount you chose.
2
Checkout Transactions & Split Payment
- 2.1Full payment: at checkout you can tick "Use my Wallet balance". If your balance covers the whole order total (including the service fee and VAT), the order is paid entirely from your balance and no other payment method is needed.
- 2.2Split payment: if your balance is lower than the order total, it is applied first as a discount and you pay the rest (a minimum of €0.50) with another available payment method.
- 2.3Instant Refunds to Wallet: When you opt to receive an order refund directly to your BuyCheapKeys Wallet, the credit is available immediately for your next purchase.
- 2.4Partner API: if you are an approved partner, live API orders are paid from your prepaid API balance first; whatever it does not cover is taken from your Wallet balance. Amounts of undelivered API items are refunded to your API balance.
- 2.5Unpaid or undelivered orders: if you leave the payment page without paying, the order is cancelled and the balance it used comes back to your Wallet at once (otherwise, automatically when the payment expires). If an order paid with balance cannot be delivered, the amount is returned too. A payment made later on an abandoned invoice still delivers the order and uses the returned balance again.
3
Closed-Loop Financial Restrictions
- 3.1No Cash Withdrawals: BuyCheapKeys Wallet is not a bank account or deposit facility. Wallet balances bear zero interest and cannot be withdrawn to a bank account, card, PayPal, or crypto wallet outside the Platform.
- 3.2Non-Transferable: Wallet funds are tied to your verified user account and cannot be transferred, gifted, or sold to other accounts.
- 3.3No Expiration on Active Accounts: Wallet funds do not expire while your account remains active and in good standing.
- 3.4Mistaken top-ups: if you topped up by mistake, write to support@buycheapkeys.com; top-ups that have not been spent can be refunded to the original payment method. If a top-up payment is reversed (chargeback), the amount is deducted from your balance and the account may be suspended.
- 3.5Account Deletion: Voluntary permanent account deletion or account termination due to fraud forfeits any remaining promotional or gift-card Wallet balance. Contact support@buycheapkeys.com prior to requesting account closure.
4
BuyCheapKeys Gift Cards
- 4.1Purchase: BuyCheapKeys Gift Card codes (BCK-XXXX-XXXX-XXXX-XXXX) are sold at /gift-card and paid online or with Wallet balance. There is no limit on the number of cards paid online (a single order holds up to 10,000 cards); orders paid with Wallet balance have the per-order maximum shown on the purchase page. Codes are delivered in My account → My gift cards once the payment is confirmed.
- 4.2Transfer and resale: until it is redeemed, a code is not linked to any account, so it can be given away or resold (this is the exception to 3.2, which applies to balance already in a Wallet). The reseller sets its own price and is solely responsible for its sale; BuyCheapKeys is not a party to it. The first account that redeems a code receives its value.
- 4.3Redemption and validity: a code is redeemed in My account → Wallet and its value is added to that Wallet at once. Each account can redeem up to the daily and 30-day amounts shown on the purchase page. An unredeemed code is valid for the period shown at purchase (currently 24 months); balance obtained by redeeming a code does not expire, as set out in 3.3.
- 4.4Blocked codes: a code bought with a fraudulent, unauthorised or reversed payment, or obtained or used in breach of these Terms, may be blocked at any time and then has no value. If it had already been redeemed, its value is deducted from the Wallet that received it (never leaving a negative balance) and the account may be suspended. Buyers of resold codes should claim from the seller who sold them the code.
- 4.5Refunds: unused codes may be reviewed by support at support@buycheapkeys.com. Redeemed codes are not refundable, because their value is already in a Wallet.