Official BuyCheapKeys policy

Refund Policy

Return rules for unrevealed keys, defective key warranty, accounts, top-ups, and Money Back Guarantee.

Updated: September 20264 sections2 min read

Product Categories Covered

Digital Activation Keys: Official CD Keys and license codes for Steam, PlayStation, Xbox, Nintendo, EA App, Ubisoft Connect, Epic Games, Rockstar, and Microsoft Windows/Office.
Digital Accounts & Gifts: Pre-loaded game accounts or direct platform Steam/console Gift links.
Direct Top-Ups & Gift Cards: Balance vouchers and direct UID/account recharges.

Digital Keys — 14-Day Unrevealed Withdrawal Rule

2.1
Unrevealed Keys Eligible for Refund: Retail customers may request a full refund within fourteen (14) days of purchase ONLY IF the activation key has NOT been revealed or decrypted in the Customer Dashboard (/dashboard/orders).
2.2
Waiver Upon Key Reveal: In accordance with EU Directive 2011/83/EU on digital content, clicking 'Reveal Key' ('Ver Key') decrypts and displays the plain-text activation code, irrevocably waiving the right of withdrawal for change of mind.
2.3
14-Day Automatic Finalization: Unrevealed keys are automatically finalized 14 days after purchase.

Digital Accounts & Direct Top-Ups

3.1
Pre-Made Accounts: Follow the same 14-day unrevealed rule. Crucial Rule: If you experience an issue with a purchased account, contact support@buycheapkeys.com immediately BEFORE changing the account's email or password. Modifying credentials prior to support verification voids replacement eligibility.
3.2
Direct Top-Ups: Non-refundable once dispatched, except where the recharge failed completely due to a verified technical error.

Defective Keys & Money Back Guarantee

4.1
Covered Defects: If a revealed key is invalid, already used/redeemed prior to your purchase timestamp, revoked by the publisher, or does not match the stated edition/region, you are entitled to a 100% replacement key or full refund.
4.2
Evidentiary Requirements: To protect against friendly fraud, defective key claims must be submitted via your Order page or to support@buycheapkeys.com accompanied by uncropped full-screen screenshots showing: (a) the exact platform activation error message, (b) your account username/ID, and (c) current system date and time.
4.3
Anti-Fraud Verification: For high-value disputed claims where publisher logs indicate the key was activated after delivery, BuyCheapKeys reserves the right to request official platform support confirmation or a formal law enforcement report before issuing a refund.

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